Practitioners first listen and learn about the organisation - their goals, workflow, information, technology, concerns and challenges-before designing their support. Likewise, the organisation must get to know the practitioner - their values and approaches. Mutual discovery is a component that is integrated throughout the organisational support process. Discovery also includes an ongoing evaluation of whether the support process is meeting its objectives, and whether the staff is successfully implementing the recommended tools and processes.
What you'll find in this section: